• Co-led SaaS Regulatory Medicaid and Government Pricing implementations, migrations, and modernization programs for pharmaceutical and life sciences clients.
• Transitioned legacy systems to Model N FLEX and cloud platforms to improve scalability, compliance accuracy, reporting efficiency, and automation.
• Partnered with Sales and Product during pre-sales cycles, translated complex requirements into scalable solution architectures, and supported accurate SOW scoping.
• Supported the full Medicaid rebate cycle, including contract setup, claims analysis, rebate calculations, and variance investigation.
• Directed cross-functional Professional Services, IT, Compliance, Product, Engineering, and Customer Success teams to deliver complex projects on schedule and within scope.
• Guided configuration versus customization decisions, promoted best practices, and improved post-go-live stability.
• Managed engagement forecasting, scope alignment, vendor relationships, service performance, and external partner accountability.
• Reviewed test scripts, resolved JIRA issues, and maintained traceability between requirements and deliverables.
• Worked with Contract Operations, Government Pricing, and IT teams to resolve data discrepancies affecting chargebacks and rebates.
• Supported Model N Validata claim validation design discussions around duplicate, invalid, outlier, and non-compliant claims.
• Mentored and trained consultants and engagement managers across customer-first delivery teams.

Gathered requirements and partnered with developers to design and test features for a statewide claims system serving more than 10,000 users. Delivered process improvements that increased user adoption, reduced error rates, and supported dashboards for system performance monitoring.

• Managed product configuration and analytics for life sciences pricing tools.
• Collaborated with developers and clients to optimize user workflows and data visualization performance.
• Defined and measured critical metrics to drive continuous process improvement across product operations.

• Delivered training, implementation, and conversion solutions for 35+ pharmaceutical clients, including Bristol Myers Squibb, Elan, and Pfizer.
• Performed gap analyses, developed test scripts, and produced documentation and training materials.
• Set up and processed federal, state, and supplemental rebate programs while supporting CMS compliance.
• Streamlined configuration processes to reduce setup time and improve client satisfaction.
• Promoted from Professional Instructor to Business Analyst in 2001 and Senior Business Analyst in 2006.